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Cafe Coffee Machine Repair and service in Kuala Lumpur. Espresso machine repair in Malaysia. Technical support for espresso machines, espresso machine service, coffee machine service, coffee machine repairs & Coffee Machine Problems; look for us. Experience coffee machine technician and technical support, calibration, dialing, fix, repair
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Coffee Machine Service & Repair Service/Repair Terms & Condition Book Service or Repair Our company policy, terms and conditions Definitions - Examples (Ex, example) mention is defined as a small sample of situations with the clause 'example but not limited to' will apply - Customer confirmation of job, means customer have paid in full or paid deposit Dropping off your machine 1. Full payment (or deposit) up front before you send or we accept your machine 2. Upon completion of the service or repair, you can store your machine at our location up to 2 weeks for free 2.1 2 weeks to 2 months, you will be billed warehousing fee 2.2 After 2 months we will dispose of (throw away) your machine FAQ > Things you should know 1. We use a First come first serve 'Queue System' (First person confirm the job gets priority) 2. For the safety of our technicians, we do not accept on-site jobs after 5 pm. 3. No haggling No Hassle. Price is as advertised or quoted. Our technician is not allowed to 'abruptly charge extra' (unless add or change job scope) 3.1 No falsifying of quotation/invoice/amount paid 4. Fees quoted by any means is valid for 30 days from date of quote 5. We have the right to refuse service (or accept machines) if (ex:) 5.1 Spillage in the machine, such as: cooking oil, chemical, poison, curry, cement 5.2 Inside the machine contains: Dead human, dead animals, live animals, infestation of pest (termite, ants, roach, rats, insects, animals) 6. We do not have a contractor license so we can not ex: pull electrical wire from TNB DB box, laying of plumbing water pipes, hacking or cementing of bricks and walls, construction + repair your cabinets. Service / Repair > General 1. Service is not repair. Service mentioned anywhere on this Website means maintenance service to act as a pre-emptive action to avoid the machine from breaking down or scheduled maintenance of the machine. 2. We use mostly parts imported from Italy. 3. We can provice maintenance service and minor repairs to only some 'Asian made brands'. Do contact us for more detail 3.1. We do not carry parts for 'Asian made machines' so we cant repair if major/big component spoil. Why: Usually cost wise it is not worth doing major/big component repair 4. All customers:, with exception of special cases 4.1 Full payment up front before we go; No terms, PD check or IOU. 4.2 No refund. Ex: if technician show up & you change your mind, or your machine is a scam machine. Scam machine means someone sold you a non-working or empty machine 5. We offer repair & technical support however: 5.1 We do not offer free repair service, with the exception of warranty claims if the warranty is from our company 5.2 We are not a spare part supplier. If you are a repairman or technician looking for parts, do source for your own spare parts 5.3 For safety purposes, we do not teach end-user how to repair their machine 6. Minimum fees of RM 150 for any onsite visit in Klang Valley. RM 80 minimum transport fees. 7. Our normal working hours is Mon to Fri 10 am to 4 pm 8. Additional fees applicable for special zones & special security clearance zones (ex: airports, army bases, factories, premises of sultan/minister/ambassador) 9. Coffee machine calibration requires roughly 1-2kg of fresh coffee beans, do prepare sufficient coffee beans 10. For steamer service/repair related, do ensure you have milk to test the steamer 11. Major parts like boiler, pump & board is expensive. Some people might not proceed with repairs cause too expensive. |